Call Recording
Looking to have your calls recorded? Simple Telecom is proud to offer call recording as a free feature inside our 1300, 1800, call tracking products as well as in our Hosted PBX service.
Why Record Your Calls?
Compliance Ready
Meet legal and regulatory requirements for call recording in your industry. We help you stay compliant with Australian telecommunications laws.
Quality Assurance
Review calls to ensure your team is delivering the highest standard of customer service. Identify training opportunities and improve performance.
Dispute Resolution
Never be caught without evidence. Recorded calls provide an indisputable record of what was agreed upon during any conversation.
Automatic Recording
All calls are recorded automatically — no manual intervention required. Simply enable the feature and your calls are captured.
Secure Storage
Recordings are stored securely and can be accessed when needed. Control who has access to sensitive call data.
Easy Access
Access your recordings through the Simple Telecom customer console. Download, playback, or share recordings as needed.
Ready to get started?
Get StartedLegal Requirements
Before recording calls, it is important to understand the legal requirements in Australia. In most cases, you are required to notify the other party that the call is being recorded. Simple Telecom's call recording system supports this with optional whisper announcements that play a notification before recording begins.
Accessing Recordings
All call recordings are accessible through the Simple Telecom customer console. You can:
- Listen to recordings directly in your browser
- Download recordings as audio files
- Set retention policies for how long recordings are kept
- Control user permissions for who can access recordings
FAQ — Why Do I Want to Record Calls?
For compliance and regulation — Many industries (finance, healthcare, insurance) have legal requirements to record calls.
For training purposes — Use recorded calls to train new staff and improve your team's customer service skills.
For dispute resolution — If a customer disputes what was agreed, you have a clear record of the conversation.
For quality assurance — Monitor and improve the quality of customer interactions across your business.
For record keeping — Maintain accurate records of important business conversations for future reference.