QUESTIONS


How does the Fax To Email work?

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Our Fax To Email services live in a datacentre which operates 24 hours, 7 days with a hospital grid backup power source. We have special fax equipment which is setup with stacks of phone lines connected into it, so we can receive multiple calls/faxes at once.


When a fax is received on your specific fax number (which we give to you), its converted to PDF or TIFF and emailed to you securely as we understand the contents of your faxes are often sensitive.


The sent email is then stored securely on our server for your convience - the only way to access it is through your secure login area.



Do I need any special equipment to receive the faxes?

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No, you don't. We Host the Fax To Email service on our equipment. All you will see is Emails from the system.


Can I send faxes digitally?

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Not any more sorry. This used to be a free inclusion with this service, but due to lack of demand we have discontinued this.


Is there a contract?

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No, we offer all our services on a month by month agreement. If you do wish to cancel your service, we require 30 days written notice.



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